? Refund & Returns Policy

Because we ship live plants internationally, our policy is built around their condition on arrival.

? Damaged or Dead-on-Arrival Plants

If a plant arrives damaged or dead on arrival, email natorylabs@gmail.com within 48 hours of delivery, including clear photos. Approved claims are resolved with a replacement on the next export or with store credit.

? What's Not Covered

• Normal transit stress, such as yellowing or minor wilting, that recovers with care
• Issues reported more than 48 hours after delivery
• Refusal of customs duties or of delivery

✋ Cancellations

Orders can be cancelled before the weekly export is prepared. Please contact us as early as possible at natorylabs@gmail.com.